Travel Insurance Claims
If you purchased your policy on or after 4th April 2018 please click here.
If you are abroad and need medical assistance, please call our 24-hour medical emergency service on:
+44 (0) 203 829 6745
For legal advice please call DAS Legal Expenses Insurance Company Limited (DAS) on: +44 (0) 117 934 0553
For gadget claims please contact the claims administrators Tel: 0345 0744813 or email: firstname.lastname@example.org
For all other claims, please obtain a form from Travel Claims Facilities via: www.policyholderclaims.co.uk or call + 44 (0) 203 829 6761 and ask for a claim form.
If you purchased your policy on or before 3rd April 2018 please click here.
What to do in the event of an emergency whilst you are away:
Emergency medical assistance service can be contacted on:
Tel: +44 207 748 0507
What To Do In A Medical Emergency
Present your EHIC card to the healthcare/medical provider. You must notify MAPFRE Assistance (tel: +44 207 748 0507) immediately of any serious illness or injury whilst abroad which necessitates admittance to a hospital as an in-patient, or before any arrangements are made for repatriation. A travelling companion may do this for you although most hospitals have a set procedure in place. The 24-Hour Emergency Service is available 24 hours a day, 365 days a year for assistance with Medical Emergencies. The Assistance Service is able to liaise with doctors and hospitals, worldwide to guarantee medical care expenses, if medically necessary to arrange emergency repatriation with medical escort, to give guidance and help to other members of the party, or to pass a message to relatives. This Insurance does not cover any medical care expenses which in the opinion of the Insurers are not essential or can reasonably be delayed until the Insured returns to his usual country of residence.
For all non-emergency travel insurance claims:
Any occurrence or loss, which may give rise to a claim, should be advised immediately to Travel Claim Services (the appointed claims handlers), whose details are shown below. When notifying them of a claim you must provide your name, address, telephone number, policy reference number and a brief description as to the nature of the claim. If medical attention has been received you should have already notified MAPFRE Assistance and sought their approval for any medical care expenses incurred outside of t he terms of EHIC. Failure to have done this may prejudice t he amount payable under your claim. In NO event should a claim be notified later than 31 days after the expiry of the trip during which the claim occurred. Important: Any loss or damage to baggage whilst in the custody of carriers (airline, bus company etc.) must be notified immediately in writing to such carriers, but in any event within three days, and a Property Irregularity Report (PIR) obtained. Any loss of money or personal baggage must be reported to the police within 24 hours of discovery and a written report obtained. Proof of ownership of personal belongings, if requested, must be supplied.
TCS Claims Tel: +44 207 748 0508
All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification of a claim may affect our acceptance of a claim or result in the amount we pay being reduced. The claims department is open Monday to Friday between 9am and 5pm. A cla im form will be sent to you as soon as you tell them about your claim. We will ask the claimant to complete a claim form and to provide at their own expense all reasonable and necessary evidence required by us to support a claim.