Gadget Insurance Complaints

What to do if you have a complaint about your gadget insurance:

It is always the intention to provide you with a first-class service. However, if you are not happy with the service provided, please use the contact details below.

Sales Complaints:

Email: admin@covercloud.co.uk

Tel: 0345 812 0030

Post:
The Compliance Officer
Acumen Insurance Services Ltd
St Clare House
30-33 Minories
London
EC3N 1PE

Claims Complaints:

Tel: 0330 020 0028

Email: gadget.complaints@taurus.gi

Post:
Customer Relations Officer
Taurus Insurance Services
Suite 2209-2217
Eurotowers
Europort Road
Gibraltar

Taking your complaint to the Financial Ombudsman Service (FOS):

If you are not happy with the final response to your complaint, or if you have not received a response within eight weeks, you may be able to take your complaint to the FOS. However, you must do this within six months.

Its contact details are:

Email: complaint.info@financial-ombudsman.org.uk

Tel: 0800 023 4567 (calls to this number are free on mobile phones and landline)

Tel: 0300 123 9123 (calls to this number cost no more than calls to 01 and 02 numbers.)

Post:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

You can find more information at: www.financial-ombudsman.org.uk