Pet Insurance Claims
If you bought your policy on or after 1st May 2017 please call our pet claims team on 020 3824 0722 (Open Monday-Friday 8.30am-6pm) to begin the claim process. When you contact the claims team please ensure that you have the following information available to you as it will be required to process your claim:
- Your policy number
- Full circumstances of your claim
Pet Help and Advice Line
If your pet is ill or injured and you cannot contact your own local vet please call Petline 24/7 on 0333 332 7924 to get 24/7 expert advice on what to do next from a veterinary nurse. Petline 24/7 helpline gives you free access to a nationwide network of RCVS (Royal College of Veterinary Surgeons) registered veterinary nurses 24 hours a day 7 days a week and 365 days a year. Dedicated nurses are available any time to answer concerns you may have regarding your pet's health or general wellbeing. We offer you the peace of mind that help is only a phone call away and can help you with what to do next when your pet is unwell. Petline 24/7 is not intended to replace a consultation with your vet may be able to help prevent an unnecessary vet visit if inconvenient for you and possibly traumatic for your pet.
Third Party Liability Claims
If your dog has injured someone, or caused damage to somebody’s property, please call the Claims Helpline on 020 3824 0722 from 8.30am to 6pm Monday to Friday
If you bought your policy on or before 30th April 2017 and you need to make a pet insurance claim, you must first contact that claims helpline on 0333 220 5528 from 9am-5pm Monday-Friday quoting 'CoverCloud'.