Customer Experience
Excellent
Great costumer service, very helpful and fast.
Review made on: 15/06/2018
Customer Experience
Excellent service
Quick and easy process. Excellent customer service support. Would definately recommend.
Review made on: 06/05/2018
Customer Experience
Easy to use website. Well priced cover for what I need.
Easy to use website. Well priced cover for what I need.
Review made on: 10/03/2018
Customer Experience
They were very helpful when I contacted them via live chat
Review made on: 08/03/2018
Customer Experience
Excellent from start to finish.
Review made on: 02/03/2018
Customer Experience
Simple and User Friendly
Service and online selection was easy to use and simple to understand. Only criticism is the choice of gadgets was limited with only some fields allowing to enter under “other”. Would like to see older devices available and better choice of DSLR cameras under Canon and Nikon being made available. Otherwise seemed good. Hopefully won’t need to claim - but will offer a revised review again if I have to.
Review made on: 27/02/2018
Customer Experience
All ways provide good service and value for money
Review made on: 27/02/2018
Customer Experience
Very easy, very good value!
Review made on: 26/02/2018
Customer Experience
Painless sign up, lots of options, very good product for the price.
Review made on: 25/02/2018
Customer Experience
Hassle free with cover I wanted.
Review made on: 25/02/2018
Customer Experience
Straight forward sign up process
Price was right and sign up process was pretty quick. I can only hope customer service would be as good.
Review made on: 25/02/2018
Customer Experience
Easy and quick
Easy to use and quick service
Review made on: 24/02/2018
Customer Experience
very good
good
Review made on: 22/02/2018
Customer Experience
Excellent
Highly recommend This is my second year Excellent
Review made on: 22/02/2018
Customer Experience
Quick and easy online
Review made on: 22/02/2018
Customer Experience
Helpful
Very helpful staff .very knowledgeable about the product I required
Review made on: 22/02/2018
Customer Experience
good price &good service
Review made on: 22/02/2018
Customer Experience
Great custumer reviews, easy accessable and laid out homepage. Various options to choose the most suitable from.
Review made on: 22/02/2018
Customer Experience
Quick and easy
Quick and easy to find what I was looking for
Review made on: 22/02/2018
Customer Experience
My third year with CoverCloud and i am very happy . All is perfect . All clear and service is fast .
Review made on: 22/02/2018
Customer Experience
Great site, very easy to use
Very easy site to navigate, was covered in minutes
Review made on: 22/02/2018
Customer Experience
Good
Good price.. haven't yet need to claim but great so far.
Review made on: 22/02/2018
Customer Experience
Was easy to buy the cover insurance for my phone
Review made on: 22/02/2018
Customer Experience
cool
Review made on: 02/02/2018
Customer Experience
I wanted an insurance policy to cover my child's iphone. Several companies weren't clear about the fact that don't insure under 16s and i had to call them to find out. Cover cloud offer great customer service, fast response to email queries. Jargon free and clear communication.
Review made on: 29/01/2018
Customer Experience
They where very good and helpful I spoke to them they where very polite and every think was sorted out five stars
Review made on: 28/01/2018
Customer Experience
Quick and easy!
Review made on: 28/01/2018
Customer Experience
The website was easy to use and understand. Have just bought insurance for my mobile phone.
Review made on: 28/01/2018
Customer Experience
Reasonable price for level of cover. Webchat proved helpful in deciding.
Clear website. Reasonable price for level of cover. Twice had webchat with them, which was useful. Managed to register my phone details, which would prove useful if I needed to make a claim.
Review made on: 26/01/2018
Customer Experience
Good
Easy to purchase online, luckily not had to use the insurance yet so can not comment on how the company deals with claims / enquires/ complaints ECT
Review made on: 26/01/2018
Customer Experience
Fast and clear
Fast and clear online service
Review made on: 26/01/2018
Customer Experience
De încredere . Recomand
Review made on: 25/01/2018
Customer Experience
definitely recommend
Like the friendly reminder emails that the insurance is about to expire. Like how easy it is to amend a policy when someone in the family changes their phone.
Review made on: 25/01/2018
Customer Experience
Easy to set up insurance policy. Informative online chat which was efficient and quick.
Review made on: 25/01/2018
Customer Experience
Colin was fantastic! He quickly dealt with my issue in a friendly and efficient manner. The insurance service generally seems well run and clear. I am yet to try making a claim though.
Review made on: 25/01/2018
Customer Experience
Quality service for your mobile protection
I've been with CoverCloud for a couple of years now and unfortunately have had to make a couple of claims for damaged iphones, the perils of having teenagers!! The claims process is fast and efficient and I've had both a repaired screen and a replacement refurbished handset (which I have to say looked brand new!) and couldn't be happier with the service I've received on each occasion. I would thoroughly recommend CoverCloud to anyone wanting good quality mobile phone cover for a very reasonable price
Review made on: 16/01/2018
Customer Experience
Stolen iPhone replaced - good service
Had an iPhone stolen while in Brazil. Was replaced with good customer service and in a reasonable time.
Review made on: 16/01/2018
Customer Experience
At this moment there is not much to say
Review made on: 14/01/2018
Customer Experience
Great service to cover mobile phones and gadgets.
Very easy to set up online. I have used covercloud before and I will be using again in tne future.
Review made on: 13/01/2018
Customer Experience
Site easy to navigate
Easy site to navigate
Review made on: 13/01/2018
Customer Experience
Very quick and easy
Straight forward, good immediate cover
Review made on: 13/01/2018
Customer Experience
Great
Review made on: 11/01/2018
Customer Experience
Easy to set up.
Helpful staff member when I called checking my receipts were correct gave me advice.
Review made on: 11/01/2018
Customer Experience
Good cover at a good price
Review made on: 11/01/2018
Customer Experience
Quick, full of choice and reliable
Contract and credit agreement sent very quickly which was fantastic! Offers great value for money on the insurance premiums with flexible choice of content and payment methods
Review made on: 10/01/2018
Customer Experience
I recommend to others
Yes very good and easy fill application. Hope the service it's gonna be the same quality.
Review made on: 10/01/2018
Customer Experience
easy to use.
Review made on: 10/01/2018
Customer Experience
Good customer service
Costumer service is great, fast and helpfully replies
Review made on: 10/01/2018
Customer Experience
Great and easy to do good prices
Review made on: 27/12/2017
Customer Experience
Covercloud is good value for money were excellent when i broke screen on phone you won't get better better service value EXCELLENT
Review made on: 24/12/2017
Customer Experience
Good praise and easy steps to fill your dates for ensure your gadget. Thanks Cover Cloud Insurance.
Review made on: 24/12/2017
Customer Experience
Cheap
Easy to apply and cheap, although they say they sent out policy info but I’ve not received it.
Review made on: 04/12/2017
Customer Experience
Fantastic
Review made on: 02/12/2017
Customer Experience
Very good value insurance
The website is easy to use and gives you clear information about what you get for your money. The only thing wrong was that they hadn't updated the listing for the Samsung galaxy a5 2017 and therefore I couldn't add that to my policy. Otherwise they have been great.
Review made on: 01/12/2017
Customer Experience
Good price product. Would recommend.
Quick and easy to set up
Review made on: 01/12/2017
Customer Experience
Price was good
Competitive prices and easy to set up
Review made on: 01/12/2017
Customer Experience
easy to understand website
Website was very clear about options available. Reasonably priced. Proof of insurance will be if I have to make a claim.
Review made on: 01/12/2017
Customer Experience
Fab insurance
I have used the a few years ago and unfortunately had to make a claim and they were absolutely first class to deal with
Review made on: 01/12/2017
Customer Experience
It was pretty straight forward. Cheap price. The only thing I found a little confusing is when I had to sign DD agreement, but after few minutes I found how to do it
Review made on: 01/12/2017
Customer Experience
Took me a little while to attach proof of purchase but otherwise very straight forward
Review made on: 01/12/2017
Customer Experience
vast majority of customers are genuine and Covercloud accepts that
accepted my application for insurance without complication`s
Review made on: 28/11/2017
Customer Experience
Seems a good price for the right level of cover The proof will be if and when I need to make a claim, then I can comment acurately
Review made on: 28/11/2017
Customer Experience
VERY GOOD SERVICE YES I WOULD RECOMMEND
Review made on: 28/11/2017
Customer Experience
Yes
Review made on: 28/11/2017
Customer Experience
Always fantastic service and best price. We’ve been with CoverCloud for years now.
Review made on: 28/11/2017
Customer Experience
good
service was good . no problems
Review made on: 28/11/2017
Customer Experience
Devices details
When it comes up for renewal , have last years details of devices on the form so it makes it much easier to renewal
Review made on: 28/11/2017
Customer Experience
great price for cover
Thankfully not had to make a claim but it’s nice to know I’m cover at a decent price
Review made on: 28/11/2017
Customer Experience
Easy to use
Good site easy to fill out
Review made on: 28/11/2017
Customer Experience
Great value and easy purchase!
Shopped around and this was the best deal by far. Very easy transaction too!
Review made on: 28/11/2017
Customer Experience
Happy to tenew
Renewal process easy and competitive price
Review made on: 28/11/2017
Customer Experience
Would recommend
Great company never had a problem really only that it can take a few weeks to get your phone back after a claim
Review made on: 28/11/2017
Customer Experience
I have done what they asked, they have not done what i have asked.
I have uploaded proof of purchase as required, however I also sent an email asking if this was sufficient and have heard NOTHING back. So here's hoping it is!
Review made on: 28/11/2017
Customer Experience
Excellent service!
Great price and customer service. Very happy with CoverCloud, would recommend.
Review made on: 06/11/2017
Customer Experience
The service is good, I did not give 5 as each year I lost a few weeks insurance by rebooking early, the date shown is not the renewal date it is the actual date. I did not realise you could ch.ange it until I rang up to complain.
Review made on: 06/11/2017
Customer Experience
Excellent Product
Easy to understand, clear & concise. Fair and competitive pricing.
Review made on: 04/11/2017
Customer Experience
seems s v good.. easy to set up..
Review made on: 04/11/2017
Customer Experience
First Class
Review made on: 03/11/2017
Customer Experience
Couldn't fault. Great service.
Very helpful, very informative, quick responses, great all round.
Review made on: 03/11/2017
Customer Experience
see what happens when i make a claim
so far so good
Review made on: 03/11/2017
Customer Experience
Just joined but seems to be quite good value
Found the site a bit confusing but eventually managed it
Review made on: 30/10/2017
Customer Experience
Easy to set up. Good price.
Review made on: 30/10/2017
Customer Experience
What morr can you ask for?
Everything from start to finish was easy, quick and straightforward. Already passed on their services to friends and family!
Review made on: 30/10/2017
Customer Experience
Easy to purchase
The purchasing experience was clear, straight forward and competitively priced. I can't comment on what it is like to make a claim as I have only just bought the policy (hence just 4 stars)
Review made on: 30/10/2017
Customer Experience
I had this insurance company last year decided to renew again very good service did this online , thank goodness I have not had to claim yet .
Review made on: 30/10/2017
Customer Experience
Quick , easy and good value
Quick , easy and good value
Review made on: 30/10/2017
Customer Experience
Clear precise instructions for registering with explanation of policies available.
Review made on: 28/10/2017
Customer Experience
Hi the service was fine
Review made on: 27/10/2017
Customer Experience
Easy to set up, very good value/competitive rate of insuring iphone
So far . . . so good. Best value insurance I could find to cover both theft and accidental damage for iphone. Applying on line was straightforward, simple and speedy. Hope not to be disappointed in the event of a claim, also quite like some kind of paperwork to refer to . . all I have currently is email for reference. Thanks
Review made on: 27/10/2017
Customer Experience
Basically very good
Excellent except they do not remind you when insurance runs out, and no acknowledgment received once done.
Review made on: 27/10/2017
Customer Experience
Excellent service
Very good easy to use service that offers the same cover for less money . No problems with a claim I had on a previous phone with them . All round good service .
Review made on: 27/10/2017
